Frequently Asked Questions

Coronavirus and NOC Impact: Most Frequently Asked Questions 
(As of April 2)

Find answers to Frequently Asked Questions about Northern operations for students, faculty, staff and parents. These FAQs will be updated as new information becomes available. 

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1. How do students do online classes?  

Please check your NOC email and log in to your class on Blackboard at www.noc.edu/blackboard  for more instructions, or contact the IT Help Desk lori.erasmus@noc.edu if you have any issues with logging on to Blackboard.

2. What is the impact on labs?  

From Monday, March 30, through Friday, May 8, science lab instruction will continue with current lab teachers unless communicated otherwise; however, alternative lab experiences will be incorporated with zero-cost virtual or at-home experiments.

Other lab-based courses, such as music instruction, will be taught using a combination of online tools, including videoconferencing, email, and discussion boards with instructors adapting assignments to address content needs within a more flexible online environment. Students should check their Blackboard class page for details and schedules on all classes.

3. Will tutoring and testing be available for students?

Tutoring will be available by appointment via Zoom and other electronic platforms for one-on-one tutoring with NOC peer tutors. Online tutoring service is also available through www.tutor.com (available through each course’s Blackboard page)For more information and an updated schedule of availability on tutoring services – www.noc.edu/tutoringservices One-on-one testing and assessment services will remain open by appointment. For more information on testing services or to make an appointment –   www.noc.edu/noctesting

4. Will NOC be refunding any of the fees for my classes?  

NOC courses include fees for various activities and services across campus. While many of these services are still accessible to students virtually, some are not, and given the unprecedented circumstances, an adjustment is appropriate. We are currently evaluating the fees to determine a partial credit amount that will be proportional to the remaining weeks left in the semester.

5. Will NOC be refunding any of the charges for my Residence Hall and Meal Plan charges? 

We are currently reviewing bursar accounts to determine partial credits for residence halls and meal plans.  The credit amount will be prorated for the remaining weeks in the semester.  You can view your bursar account via myNOC. Under Campus Connect, click the account info tab at the top of the page and then select Review/Pay Account. 

We plan to have this process completed and refunds issued (if due) to students by April 30th. A student may not receive the full amount of the credit and a refund if the residence hall and meal plan charges have not been paid in full or if the charges were paid by a nonrefundable scholarship or aid. If you have specific questions about your account or other changes occurring due to the COVID-19 outbreak, please email us at bursar@noc.edu.

6. OSU is crediting my account for some of my fees. Will NOC be refunding any of the fees for my NOC-Stillwater classes?

You will see a fee credit amount on your NOC bursar account. Since NOC partners with OSU for the NOC-Stillwater program, we will be making the same adjustment as OSU. NOC-Stillwater courses include fees for various activities and services across campus. While many of these services are still accessible to students virtually, some are not, and given the unprecedented circumstances, an adjustment is appropriate.
 
We will provide partial refunds (if due) to students taking on-campus classes for Student Activity Fees, Student Facility Fees, Parking/Transit Fee, Student Development Fee, and Student Union Renovation Fee. The refund amount will be proportional to the remaining weeks left in the semester – approximately $9.85 per credit hour.

7. Does this mean finals are pushed back?

The spring semester will conclude as scheduled with final exams given the week of May 4-8. Instructors may alter the format or nature of the final exam to accommodate the new learning environment, however, so please check your Blackboard page to see what your instructor has posted in the syllabus addendum.

8. Should faculty members meet with students in person during "office hours"?

Faculty should only meet with students during office hours by phone or online conferencing.  Many faculty members have set up Zoom hours so that students can log in to ask questions about class or summer and fall enrollment.  Check your class Blackboard page for a listing of when and how faculty will host office hours for assistance.

9. Will the transition to alternative instructional delivery methods affect the status of international students?

The Department of Homeland Security’s Student and Exchange Visitor Program (SEVP) has published more detailed guidance on how it will offer flexibility in relation to rules that typically restrict international students from counting more than one online course toward the requirement that they maintain a full-time course of study. For students at colleges and universities that temporarily switch to online instruction, the SEVP will temporarily waive restrictions on international students engaging in online coursework. Students’ SEVIS records should stay in active status if they continue course online whether they are inside or outside the U.S.

10. What about veterans using their GI bills? If we have to go to a physical class to receive our BAH, will the VA work something out for us?

On March 18, Congress passed legislation ensuring payments stay the same for the spring 2020 semester if colleges changed to alternative delivery methods. For now, this provision is limited to the spring term.

11. Will summer classes be available? Am I still able to enroll in them?

Summer classes will still be offered; however, the format of some of these courses will be changing to continue to accommodate CDC guidelines for social distancing.  Students may enroll in online courses or synchronous Zoom courses (that is, courses that meet online at the same time as the physical class would have met) for which they log in to classes at regular class times but participate in the courses from off-campus.  For synchronous Zoom courses, students need access to a computer with a camera and microphone.

12. Will study abroad continue?  

Effective March 13, all college-sponsored international travel is prohibited through the end of the spring semester. NOC is currently monitoring the summer trips abroad and will adjust as necessary.  Please check Global Education online at www.noc.edu/ge 4.1.2020 Update 

13. Will bursar payments be pushed back/extended?

NOC payment plans will continue to operate within the established payment schedule.  Students facing financial difficulties due to the COVID virus should contact bursars@noc.edu.

14. Will students receive a tuition refund for the week that spring break was extended?

No. Coursework will still be delivered after this period and students will receive college credit when the class is successfully completed.

15. Will NOC be moving to a pass/fail grading system for the rest of the semester? 

Due to this semester's circumstances, students will have an option, after letter grades are posted at the end of the semester but only until 5:00 pm on Thursday May 28, 2020. To elect the Pass/Fail grading option in one or all spring semester courses.

  • Students may opt for a “P” [passing] to replace letter grades of A,B,C, or D except in cases where a “C” or better is required for progression into a higher-level course.
  • Grades of “P,” “W,” and “AW” are grade neutral (do not figure into the GPA), but counting hours attempted for retention and earned hours for graduation.
  • Students need to consult academic and financial aid advisors to determine if a “P” will have negative impact on program admissions or continuing financial aid eligibility.
  • Academic Early Alerts are strongly encouraged during the coming weeks of the spring semester.

16. Have deadlines been extended for things like scholarship consideration and acceptance deadline and the final scholarship deadline?

No, the priority deadline for applicants applying for the Presidential Leadership Scholarship, the NOC/OSU Gateway Ambassadors Scholarship or the State Regents Academic Scholarship was February 20. Priority deadline for all other scholarships began February 20 with scholarships awarded to qualified applicants on a first come, first serve basis until August 25. To be considered for scholarships, applicants are required to complete the Free Application for Federal Financial Aid (FAFSA) at www.fafsa.ed.gov (Northern’s Title IV Institutional Code is 003162) within 30 days of accepting a scholarship award. Failure to do so may result in scholarship being revoked.

NOC OPERATIONS

1. Is the college closing?  

To further support social distancing and to comply with Governor Kevin Stitt’s amended executive order on April 1 for all non-essential businesses to close temporarily, we are closing all buildings on-campus through April 30 to the public while retaining essential services and functions with modified access. We will continue to monitor and evaluate our operations for May 1 and beyond. Our staff and faculty will continue to provide services – for some, through on-campus work to support essential functions. Most services will be available electronically.  If it is necessary for students, faculty or staff to come to campus, please make an appointment ahead of time with the appropriate office.  You may find individual contact information at www.noc.edu/directory

2. What if I don't have access to Wi-Fi? 

Campus parking lots have Wi-Fi hotspots. You are welcome to sign on there and maintain social distance by staying in your vehicle. Limited computer lab access will be available by appointment             

3. What technology resources are available for students and employees?

4. Will athletic events go on as scheduled?  

The NJCAA has suspended all spring competition beginning Saturday, March 14.  All competition and practices for the remainder of the semester are cancelled.

5. Will we still have commencement? 

We are still exploring alternatives for celebrating commencement, nurse’s pinnings and academic achievements for our graduating students. We will communicate our plans at a later date when we can better assess the date of campuses reopening.

6. How is college mailing services operating? How do I get departmental or personal mail?

  • In-coming mail will be delivered and distributed to the employee mailboxes Monday through Friday by 10 a.m. on each campus.
  • Out-going mail will only be processed Monday – Wednesday – Friday. All outgoing mail must be left at the respective campus mailrooms no later than 3:00 p.m.
  • The courier service between NOC locations will only operate Tuesday and Thursday.

For NOC Employees (ONLY): Contact the following individuals for limited access to administration building:

  • Enid Employees: Contact the Enid VP
  • Stillwater Employees: Contact the Stillwater VP
  • Tonkawa Employees: Contact the switchboard

For NOC Enid/Tonkawa Students: The Office of Student Affairs will notify you if you have personal mail.

7. Will campus events go on as planned?

All college-related events, both on-campus and off, scheduled to occur prior to June 30 are suspended.  NOC will evaluate adding events after June 30 on a case-by-case basis.  For more information, monitor the website at www.noc.edu/events-cancellations

1. Is the college closing?  

To further support social distancing and to comply with Governor Kevin Stitt’s amended executive order on April 1 for all non-essential businesses to close temporarily, we are closing all buildings on-campus through April 30 to the public while retaining essential services and functions with modified access. We will continue to monitor and evaluate our operations for May 1 and beyond. Our staff and faculty will continue to provide services – for some, through on-campus work to support essential functions. Most services will be available electronically.  If it is necessary for students, faculty or staff to come to campus, please make an appointment ahead of time with the appropriate office.  You may find individual contact information at www.noc.edu/directory

2. What if I don't have access to Wi-Fi? 

Campus parking lots have Wi-Fi hotspots. You are welcome to sign on there and maintain social distance by staying in your vehicle. Limited computer lab access will be available by appointment             

3. What technology resources are available for students and employees?

4. Will athletic events go on as scheduled?  

The NJCAA has suspended all spring competition beginning Saturday, March 14.  All competition and practices for the remainder of the semester are cancelled.

5. Will we still have commencement? 

We are still exploring alternatives for celebrating commencement, nurse’s pinnings and academic achievements for our graduating students. We will communicate our plans at a later date when we can better assess the date of campuses reopening.

6. How is college mailing services operating? How do I get departmental or personal mail?

  • In-coming mail will be delivered and distributed to the employee mailboxes Monday through Friday by 10 a.m. on each campus.
  • Out-going mail will only be processed Monday – Wednesday – Friday. All outgoing mail must be left at the respective campus mailrooms no later than 3:00 p.m.
  • The courier service between NOC locations will only operate Tuesday and Thursday.

For NOC Employees (ONLY): Contact the following individuals for limited access to administration building:

  • Enid Employees: Contact the Enid VP
  • Stillwater Employees: Contact the Stillwater VP
  • Tonkawa Employees: Contact the switchboard

For NOC Enid/Tonkawa Students: The Office of Student Affairs will notify you if you have personal mail.

7. Will campus events go on as planned?

All college-related events, both on-campus and off, scheduled to occur prior to June 30 are suspended.  NOC will evaluate adding events after June 30 on a case-by-case basis.  For more information, monitor the website at www.noc.edu/events-cancellations

1. Who can I contact with questions?

For any follow-up questions, please send an email to covid-19@noc.edu. Your question will be routed to the appropriate NOC staff member to address.

2. Who can I contact with suggestions?  

Your honest feedback is a vital part of our continuous efforts to make Northern Oklahoma College a better place to do great work or earn an excellent education. We value your opinion. To send an email, please visit our website at www.noc.edu/suggestions.

3. I am an international student, who do I contact with questions? 

International students can reach out to rick.edgington@noc.edu.

Students and employees should reference our online directory at  www.noc.edu/directory Please refer to this contact list below to leave a voicemail or email:  

Type of Concernn

Office to Contact

Contact Information

Academic

Academic Affairs

pamela.stinson@noc.edu
580.628.6431

Benefits/Employee Insurance

Human Resources

kelley.larkin@noc.edu
580.628.6479

Blackboard

IT

bobbie.carson@noc.edu
580.628.6339

Employment/Human Resources

Human Resources

shannon.cranford@noc.edu
580.628.6229

Registration/Enrollment

Enrollment Management

rick.edgington@noc.edu
580.628.6221

Equal Opportunity/Title IX

Student Affairs

jason.johnson@noc.edu
580.628.6240

Fiscal Operations

Financial Affairs

anita.simspon@noc.edu
580.628.6232

Communications/General Questions-Tonkawa

Development/Community Relations

sheri.snyder@noc.edu
580.628.6214

General Questions-Enid

NOC Enid VP

raydon.leaton@noc.edu
580.548.2393

General Questions-Stillwater

NOC Stillwater VP

diana.watkins@noc.edu
580.628.6905

Information Technology

IT Help Desk

lori.erasmus@noc.edu
580.628.6291

Physical Plant Operations

Physical Plant

larry.dye@noc.edu
580.628.6217

Employee Payroll

HR/Payroll

niesha.jones@noc.edu
580.628.6263

Student Payroll

HR/Payroll

janet.hartz@noc.edu
580.628.6241

1. Will I need to move out of my residence hall? (Tonkawa/Enid)  

College housing will remain open in a limited capacity for those with no other alternatives. Residents will be contacted by housing staff on next steps, including check out and prorated refund processes. For specific questions regarding housing, contact the Office of Student Affairs at 580.628.6240 (Tonkawa) or 580.548.2227 (Enid).

2. Is the library open? (Tonkawa/Enid) 

Yes, there will be limited access by appointment. 

3. Will the NOC Tonkawa Wellness Center remain open?

The Wellness Center will be closed for the remainder of the semester through June 30. We will evaluate hours of operation for July 1 and beyond at a later date.

4. Are non-college events that are scheduled to occur on campus suspended as well? 

Yes, all in non-college events, i.e., civic club meetings, reunions, weddings, camps, luncheons/banquets, on all three campuses are suspended until at least June 30. Please reach out to your event/venue contact to reschedule your event.

1. What is Coronavirus? 

There are seven known coronaviruses that affect humans. They’re named coronavirus because of the crown-like spikes on their surface. The first was identified in the 1960s, according to the Centers for Disease Control and Prevention.

2. Where can I receive additional information?  

We will continue to communicate regularly on the evolving COVID-19 disease over the coming weeks. As a reminder, you can stay up-to-date on our efforts by visiting this webpage   www.noc.edu/emergency.

The Oklahoma State Department of Health Coronavirus Hotline is 1.877.215.8336 or   https://coronavirus.health.ok.gov/. Thank you for taking special precautions to protect yourself and others.

3. Does anyone at NOC have the coronavirus?  

NOC officials have not been notified of any person in the NOC community testing positive for the virus by the State Department of Health.

4. What is being done to clean general college areas?

The college is proactively taking steps that will continue to help protect the NOC community. In addition to their regular routine, physical plant employees have started a more aggressive cleaning schedule in the main buildings accessed by NOC employees and students. 

5. How do I get general information about NOC’s educational partners’ Impact with COVID-19?

1. As an NOC employee, can I work from home?  

Accommodations to telework where possible will be made for employees required to comply with the Governor’s "Safer at Home" executive order. Check with your supervisor and vice president.  

If you are experiencing any flu-like symptoms, you should remain home, notify your supervisor, and not report to work.  

If you think you have been exposed to COVID-19 and/or are exhibiting symptoms:

  • First, call your primary physician
  • Then contact the following help lines:

NOC Stillwater Campus – Oklahoma State University Health Services 405.744.7665

NOC Enid and NOC Tonkawa Campuses – OK Dept of Health, Community Help Line 877.215.8336

2. For the NOC Employees

The 21-day executive order requires most faculty and staff to transition to full-time telework while still providing services virtually during your normally assigned working hours per week. Faculty will maintain office hours through virtual tools. Employees should make arrangements to pick up your necessary equipment, files and office supplies to conduct business remotely beginning Monday. Connect with your supervisor for further details.

In efforts to support essential and mission-critical functions, the following areas are defined as essential employees:

  • Essential employees who will have a combination of telecommuting and some on-campus presence include – Executive Council, IT, HR, Financial Aid, Financial Affairs, Scholarships, Enrollment Management, and Academic Affairs.
  • Limited number of essential employees who will have an on-campus presence through safety-controlled environments and staggered shifts to align with guidelines for social distancing – Library/computer lab, Campus Security, Student Affairs, Development and Community Relations, Physical Plant, and Testing.

3. For the Vulnerable NOC Employees

For our staff and faculty members over the age of 65 or individuals with serious underlying medical conditions, options for telecommuting will be prioritized for these individuals; however, if there are no options for telecommuting, please know that you will be provided administrative leave, as well as leave provided under the Families First Coronavirus Response Act once enacted. For staff and faculty who are unable to telecommute and are not in an on-campus essential/mission-critical position, administrative leave will be provided until campus is accessible again. Shannon Cranford with HR will contact employees who fall within the age request with further communication. For HR questions or to self-report your serious underlying medical condition, please email shannon.cranford@noc.edu. This information will remain confidential.

4. Has the college implemented any temporary freezes on operating budgets? 

Effective 3.26.2020, NOC has implemented a freeze on purchases and hiring without prior administrative approval.

1. What about my job as a student worker?

If you have been employed with an award through financial aid as a federal work-study student, you are eligible to continue receiving payment from that award based upon the average that you have been working. Per federal guidelines, you do not have to be physically working in your prior position to receive compensation.

If you have been employed as a college funded work-study, the same guidelines do not apply. Positions such as tutoring that may be performed utilizing technology such as Zoom will continue. Please contact your supervisor to determine if arrangements can be made to accommodate.

1. Will there be Student Disabilities Services?  Yes.

2. I am a veteran student using GI Bill benefits or am a dependent student. Who do I contact with questions?  

Veteran students can reach out to brad.gordon@noc.edu or www.noc.edu/military. 

1. Where has the college limited travel? 

New travel restrictions posted 3.12.2020, updated 3.26.2020 

  • Effective immediately, all college-sponsored international travel is prohibited through the end of the spring semester.
  • International travel for personal reasons is discouraged.
  • Effective immediately, all non-essential college-sponsored domestic air travel is suspended until further notice.
  • Effective immediately, all in-state out-of-state travel for college related business or academic purposes is suspended until further notice, unless such travel is essential to the college and approved by the appropriate vice president.